Account Information
This page covers the basic information and common questions about your WingNET account. If you have questions that are not covered here you may e-mail us or call our offices.
particularly as it relates to account changes?
How is billing done and how can I make a payment?
Payments can be made by cash, check or credit card. Billing is done on a pre-pay system and bills are mailed around the 11th of each month. Bills are sent via e-mail unless a written request for postal billing has been submitted to the accounting department. Credit cards are processed the same day as billing.
If a check is returned for insufficient funds, the customer will be charged a $20.00 returned check fee.
Do you allow automatic bank drafts?
Yes. Contact our offices for details.
Can I switch my method of payment?
Customers may switch payment methods at any time by submitting a request in writing or by calling.
Can I send you my credit card info by fax?
WingNET does not recommend sending account information such as credit card numbers via e-mail or fax. Numbers may be called in to the WingNET office at 559-5465. WingNET is not responsible for any information lost during the transmission of an e-mail or fax.
What is the procedure for correspondence, most particularly as it relates to account changes?
The customer login name or account number MUST be included on all correspondence. Correspondence regarding change in an account must be in written form from the person whose name the account is in. E-mail is an acceptable form of written notification, and may be sent to our accounts department. .
When are payments due and what happens if I miss it?
All payments are due on the 25th of each month in order for the customer to continue service throughout the next month. Payments not received by the 9th after the
payment due date will result in interruption of service. Declined credit cards will also result in the interruption of internet service. An interrupted account may be reactivated when full payment is received and a $3.00 late fee is paid. Interrupting an account TYPICALLY does not result in the loss of e-mail. If a customer’s account remains inactive for more than 30
days, the account is closed. If the customer chooses to reactivate the account, it will be treated as a new account. The former login name may no longer be available. For a delinquent customer to start a new account, previous balance must be paid in full.
To cancel an account, all outstanding balances must be paid in full and notice must be received in written form (or you may call). Cancellations made on or after the first of the month will incur a full monthly charge. The cancellation notice must include login name, the name on the account, a brief reason, the date of cancellation, and the signature of the person who owns the account. Cancellations will not be accepted by any party other than the person named on the account.
How do I change my account plan?
A customer may change their dialup plan at any time by requesting so in writing or over the phone.
